Terms of service
These terms are an agreement between you and The Guest Artist Pty Ltd ("we", "us", "our"), an Australian company (ABN 51 629 385 860) at PO BOX 3013, Lindfield West NSW 2070, Australia. They govern your use of Just Ask Aly, our website, and our related services (together, "the service"). By creating an account or using the service, you agree to these terms. If you do not agree, please do not use the service.
Just Ask Aly is a studio assistant for independent artists. You upload photos of your artwork, answer a short interview, and the app prepares product listings and social media posts for your review. Nothing is published without your explicit approval.
1. Who can use the service
You must be at least 18 years old and able to enter a binding contract. The service is a business tool for artists and creative businesses; you may use it for your own art practice or business, or on behalf of a business you are authorised to represent. You agree to provide accurate account information and to keep your login credentials secure. You are responsible for activity that happens under your account.
2. Your content stays yours
You own your artwork, and you keep full ownership of everything you bring to the service and everything made for you with it: your photos and videos, your voice memos and interview answers, your logo and brand assets, the listings and captions produced for you, and your Voice Guide.
So that we can run the service for you, you grant us a limited, non-exclusive licence to host, process, reproduce, and adapt your content, solely to provide the service to you: preparing your drafts, generating copy in your voice, creating mockups and post images, delivering files to your Drive folder, and publishing the items you approve to your connected accounts. This licence ends when you delete the content or close your account, except for copies we must keep for legal, billing, or security reasons.
We do not sell your content, we do not use it to promote other customers, and we do not use it to train AI models for anyone else. If we ever want to feature your work publicly (for example, as a case study), we will ask for your written permission for each specific piece.
If you close your account, your files, your listings, and your Voice Guide go with you. Finished assets already sit in your own Google Drive folder, your Shopify listings live in your own store, and you can export your Voice Guide before you leave.
3. What you promise about your content
You confirm that you own your uploaded content or have the rights needed to use it, and that nothing you upload or publish through the service infringes anyone else's rights or breaks any law. You are responsible for the accuracy of your listings, including pricing, dimensions, materials, editions, and shipping details.
4. Drafts, approval, and your responsibility
The service uses AI to transcribe your voice memos and to generate draft text and images. Drafts can contain mistakes: a wrong dimension, an awkward phrase, a detail misheard from a voice memo. That is why the workflow is built around your review. Nothing is listed or posted until you approve it, and by approving an item you confirm you have checked it and take responsibility for its content.
Once you approve an item, the service acts on your instructions: it creates the Shopify draft and publishes your posts at the times you approved. You remain responsible for approved content as if you had written and posted it yourself.
5. Connected accounts and third-party platforms
The service works with accounts you connect, such as Shopify, Instagram and Facebook (Meta), WhatsApp, and Google Drive. Our Privacy Policy lists exactly what we access on each platform and what we never touch.
A few things follow from relying on those platforms:
- You must hold your own accounts with them and comply with their terms. Publishing to Instagram, for example, requires a free professional (Business or Creator) account, and we will help you set that up during onboarding.
- Those platforms set their own rules and limits (such as posting caps) and can change their services, suspend accounts, or have outages. We are not responsible for their actions, and a change on their side may affect features on ours. Where that happens we will work to restore or replace the affected feature.
- You can disconnect any account at any time from your settings, which immediately stops our access.
6. Plans, the free first artwork, and billing
The free first artwork. New accounts can take one real artwork through the full workflow at no charge and with no card required. This free run includes the complete workflow, and everything it produces is yours to keep whether or not you subscribe.
Paid plans. From your second artwork, the service requires a paid subscription. Current plans and prices are shown on our pricing page. At the date above they are Studio ($39 per month, up to 3 artworks per month) and Studio Plus ($79 per month, up to 10 artworks per month). Prices are in USD and exclude any applicable taxes, which are added where required. You may see prices in your local currency.
Billing. Subscriptions are billed monthly in advance through our payment processor and renew automatically until cancelled. Artwork allowances reset each billing month and unused artworks do not roll over. We may offer optional extras, such as a per-artwork top-up in a busy month, at the prices shown in the app before you confirm.
Changes to prices or plans. We may change prices or plan features from time to time. Changes will not apply to your current billing period; we will give you at least 30 days notice by email before a price change takes effect, and you can cancel before it does.
Cancelling. You can cancel any time from your settings. Cancellation takes effect at the end of your current billing period; you keep access until then. We do not give refunds for partial billing periods, except where the law requires it (see section 8) or where we choose to at our discretion.
Payments. If a payment cannot be processed, we may suspend access until payment is received.
7. Fair use
You agree not to:
- use the service for anything unlawful, or to create or publish content that is unlawful, infringing, deceptive, or harmful
- misrepresent AI-generated listings or posts as relating to goods you do not actually offer
- resell or provide the service to third parties as if it were your own, or use it to operate a competing service
- interfere with the service's operation, probe or breach its security, or access it by any automated means we have not approved
- upload malicious code or attempt to extract other customers' data
We may suspend or close accounts that break these rules. Where practical we will warn you first and give you a chance to put things right.
8. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to resupplying the service or paying the cost of having the service supplied again.
9. Disclaimers
Apart from the consumer guarantees described in section 8 and anything else we cannot exclude by law, the service is provided as is. We do not promise that the service will be uninterrupted or error-free, that drafts will be free of mistakes, or that using the service will produce any particular sales, engagement, or business result. We are not an art dealer, gallery, or marketplace: sales made through your Shopify store are between you and your buyers.
10. Liability
To the extent permitted by law, and subject always to section 8:
- neither party is liable to the other for indirect or consequential loss, or for loss of profits, revenue, or goodwill
- our total liability to you for all claims arising out of the service in any 12-month period is limited to the fees paid by you to us for the service during the preceding twelve (12) months.
- you are responsible for content you approve and publish, and for claims arising from your content or your breach of these terms; you agree to cover us for third-party claims caused by that content or breach, except to the extent we caused the problem
Nothing in this section limits liability that cannot be limited by law, including liability for fraud.
11. Our intellectual property
We own the service itself: the software, the app design, our templates and workflows, our agent and product names, and our branding. These terms do not transfer any of that to you. You get a personal, non-transferable right to use the service while your account is in good standing. If you send us feedback or suggestions, we may use them to improve the service without obligation to you; this never gives us any rights in your artwork or brand.
"Just Ask Aly", "Aly", associated logos and branding are our trademarks or trade marks pending registration.
12. Referral and collaborator programs
From time to time we run referral or collaborator programs with their own published terms (for example, the founding collaborator program described at justaskaly.com/collaborators). Those terms apply in addition to these; if they conflict on a program-specific point, the program terms win for that program.
13. Technology & availability
We may use trusted third-party AI providers to process your requests solely for providing the service as described in our Privacy Policy.
Some functionality depends on third-party APIs which may impose rate limits, quotas or other restrictions outside our control.
We may suspend access temporarily for maintenance, upgrades or security purposes.
14. Force majeure
Neither party is liable for delays or failures caused by events beyond reasonable control including natural disasters, internet outages, acts of government, war, cyber attacks or failures of third-party infrastructure.
15. Closing your account, and closing the service
You can close your account at any time. We may suspend or close your account if you seriously or repeatedly break these terms, if we are required to by law, or if we discontinue the service, in which case we will give you at least 30 days notice and a pro-rata refund of any prepaid, unused subscription fees. When your account closes, we handle your data as described in our Privacy Policy and Data Deletion page: personal data, creative files, and connected-account credentials are deleted within 30 days, except records we must keep for legal, billing, or security reasons.
16. Changes to these terms
We may update these terms from time to time. We will post changes on this page and update the date above. For material changes we will notify you by email or in the app at least 30 days before they take effect. If you keep using the service after a change takes effect, that is your acceptance of the new terms; if you do not agree, you can cancel before the change applies.
17. Security
While we use reasonable security measures to protect the service, no internet service can be completely secure and you acknowledge that electronic transmission and storage carry inherent risks.
18. General
These terms, together with our Privacy Policy and any program terms under section 12, are the whole agreement between us about the service. If part of these terms turns out to be unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. You may not transfer this agreement without our consent; we may transfer it as part of a business sale or restructure, in which case these terms continue to apply.
These terms are governed by the laws of NSW, Australia, and the courts of NSW have non-exclusive jurisdiction, without limiting any right you have to bring a claim under the consumer protection laws of the place where you live.
19. Contact
The Guest Artist Pty Ltd PO Box 3013, Lindfield West NSW 2070, Australia Email: hello@justaskaly.com
For privacy matters: privacy@justaskaly.com. See also our Privacy Policy and Data Deletion page.